Return Policy

📦 Return Policy

Return Eligibility

• You may request a return or exchange within 7 days of delivery.

• To be eligible, the item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by proof of purchase (invoice or order confirmation).

Non-Returnable Items

• Opened or used electronic components.

• Custom orders or special-order items.

• Items damaged due to misuse, improper installation, or handling.

• Clearance or sale items (if marked “non-returnable”).

Return Process

1. Contact us at silkonelectronics@gmail.com or call 9987253838 with your order details and reason for return.

2. Our team will confirm eligibility and provide return instructions.

3. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

4. Once your return is received and inspected, we will notify you about approval or rejection.

5. If approved, a replacement, store credit, or refund will be processed within 7 business days.

Damaged or Defective Products

• If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the packaging and product.

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